Excellent Client Service Is Not Something We Leave To Chance
Being smart and working hard are necessary but not sufficient. At Cook & Watkins, PLC, we take great pains to be smart about the process of practicing law. Everyone talks about integrity and excellent work. It is our experience, our commitment to our clients and our focus which sets us apart.
We Are Good Listeners
We pay careful attention to detail and nuance. We listen with the attitude that the client is almost always right. This is especially true in our practice because we have the luxury to turn down work or clients. Consequently, we stay busy with work for people we like and respect.
We strive to take good notes and to use technology to make sure that the notes are not lost. However, we have the courage, commitment and humility to continue to communicate with each client to make sure that we understand the project and stay focused on the particular client's business objectives. We have a long history with most of our clients (and we work to that end with all of our clients) and that makes the communication easier and more productive.
We Are Committed To The Use Of The Latest Technology
We are always seeking ways to make our work more effective and efficient. We are confident that we spend as much on technology per lawyer as do most very large law firms. We have a high speed, large capacity printer/copier/scanner and every document that comes into the office and every document that leaves the office gets scanned. We use a document naming protocol and client file set-up protocol which helps us find the document later. Every pdf document is converted to searchable text and then indexed to be immediately searchable. Consequently, we can search the documents generated in more than 30 years of practice, or the documents generated in complex business litigation in a matter of seconds.
We pay for and use extensively virtually all the legal research databases available from Lexis/Nexis and purchase other research databases as necessary — the extensive insurance business and law database available from Integrated Risk Management Institute (IRMI) and the non-profit organizations database available from GuideStar, for example.
One of our most important tools in complex litigation is a software package produced by Lexis-Nexis called "Casemap." Casemap allows us to efficiently organize, review and evaluate the thousands of documents that are often generated in the cases we handle. Every document generated can be linked to a particular date, a particular party, a particular witness, or a particular issue in the case. Chronologies of every stripe can be generated and interactive witness and exhibits lists can be assembled in a fraction of the time which would be necessary without Casemap as a tool.
We Are Creative And Aggressive
This is entirely consistently with our optimism and constant focus on our duty to our clients. There are generally multiple ways to skin the cat and, if one avenue to a client's goals is closed, we will find another.
We Write Well And Often
We write every day. Generally, when we are not searching for the answer to a question raised in a particular engagement, we are writing about the answer. This is true in our transactional work as well as in our litigation work.
Our goal is to make every contract we draft a clear, complete expression of the needs and desires of our client. And our goal is to make every brief we write concise, correct, readable and persuasive. It is unlikely that any other law firms anywhere around Kentucky, large or small, put more emphasis on, or devote more time to, the craft of writing.
Every lawyer and every staff member has access to all the tools necessary to produce first-rate written work. Every lawyer and every staff member is a writer, an editor and a proofreader as the situation requires. No significant contract or brief leaves the office without having been reviewed by two or more of our professionals.
First rate written work requires multiple edits and multiple edits are expected. Every person here works on a first rate computer, using the latest software and multiple monitors. Those lawyers who so desire also have the latest in voice-recognition technology.
Every person here knows the emphasis we put on writing well. Everyone here has heard Duane say (many times) that every brief should have an introduction that is so succinct and powerful that the judge is persuaded of the justice of our client's cause before his eyes leave the first page. And everyone here has experienced the same merciless edits to their work that Duane and Steve perform on their own work. You can read samples of our work here.
We prepare carefully for any significant appearance in a case. We rehearse oral arguments, we carefully outline our questions and strategies when we take depositions and spend time with our clients who will be deposed, so that they know what to expect. Most business litigation settles before trial, and our cases are no exception. However, as our larger cases near trial we will almost always hire a private jury and conduct a mock trial to hone our actual trial presentation and get a fresh, non-lawyer perspective on the strengths and weaknesses of our client's case.
When You Need A Law Firm Dedicated To Excellent Client Service
Our seasoned attorneys can provide you and your business with the experience and dedication you deserve. Call our Georgetown office at (502) 570-0022 or our Louisville office at (502) 581-1099. You can also reach us online through our contact form. We look forward to serving you.
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